Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
Is this in order to access your account again?
Please let me know
Ok, I do not understand your response sorry...
Did you see the initial message I sent you?
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
You need to do the last instructions I gave you please