How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 45400
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Question Here...
Richard is online now

I tried to install Office 2016 onto a new computer from a

This answer was rated:

I tried to install Office 2016 onto a new computer from a scratch card I had purchased. When I entered the product key it came up with an error message and gave me a phone number to ring. The person at the other end informed me there were trojans on my IP address, said he could rectify it and install all my software. He took control of my computer and fiddled around with it for a couple of hours installing the company’s software as well as mine for the sum of £249. The company is called Vsupport. I checked it out after on Google and there were numerous complaints about this firm. Is my computer safe to use or should I get it cleaned out and stop payment?

Hi there and welcome

No this is a fake company, it is not linked at all to Microsoft.

Did they have control of your computer?

Customer: replied 4 months ago.

Ok, then likely they installed a program to retain access at a later date.

Did you see which programs they installed?

Richard and 2 other Microsoft Specialists are ready to help you

Thank you

If you are on a windows computer, Click this link

Else for a Mac computer, Click this link

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 4 months ago.
ID 520 077 943
PW 9504