Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
No this is a fake company, it is not linked at all to Microsoft.
Did they have control of your computer?
Ok, then likely they installed a program to retain access at a later date.
Did you see which programs they installed?
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect