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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have been locked out of my outlook e-mail location and

Customer Question

Hi I have been locked out of my outlook e-mail location and have tried everything to get back on. When I get to the e-mail address part it says they are not valid. As I do not write many e-mails I tend to use messenger and have only used it if my wowcher products have not been correct. This being the case I did my best to give these address’s but to no avail please help as I am not good with technology as I am 66 years young but rely on e-mails from others
Submitted: 6 months ago.
Category: Microsoft
Expert:  Richard replied 6 months ago.

Hi there and welcome

When were you last able to sign into your account?

Please let me know

Customer: replied 6 months ago.
Couple of days
Customer: replied 6 months ago.
Not sure about £22
Expert:  Richard replied 6 months ago.

If you now try to sign into your account, what is the exact message you get?

Please let me know

Customer: replied 6 months ago.
Would that mean I will be paying £55
Expert:  Richard replied 6 months ago.

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last question I sent you please

Customer: replied 6 months ago.
Not on line
Expert:  Richard replied 6 months ago.

Which program do you use to try to sign in?

Customer: replied 6 months ago.
Don’t understand technology
Expert:  Richard replied 6 months ago.

Ok, the program you use, that you open to sign into your account, what is the name of it?

Customer: replied 6 months ago.
Do you mean outlook
Customer: replied 6 months ago.
Sorry Richard
Expert:  Richard replied 6 months ago.

I do not know as I cannot see on your computer..

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 6 months ago.
The price has just gone up to £25
Customer: replied 6 months ago.
I am worried it will keep asking for more and more
Expert:  Richard replied 6 months ago.

It is an additional cost, else I need you please to answer the questions I am asking...

It is just a one time cost then I connect to your computer