Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
When were you last able to sign into your account?
Please let me know
If you now try to sign into your account, what is the exact message you get?
You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.
Please ignore it and reply here to my last question I sent you please
Which program do you use to try to sign in?
Ok, the program you use, that you open to sign into your account, what is the name of it?
I do not know as I cannot see on your computer..
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
It is an additional cost, else I need you please to answer the questions I am asking...
It is just a one time cost then I connect to your computer