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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 47537
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My ipad has been replaced due to a fault in the previous

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My ipad has been replaced due to a fault in the previous one. I have gone through some of the start up process, but when signing in and entering the password, for my microsoft account, the password ***** ***** recognised although it is one I used on my old ipad. I started the process of changing the PW but can't get past the 'Recover your Account' page. It won't let me continue to the next step.
Also I have received an email saying I have not submitted enough proof that it is my account, and that I should list recent email contacts and giving topics in them. Do I really have to go through such a long winded process?
Help, please.
Angela Hunt

Hi there and welcome

What is the message it gives you when it wont let you proceed?

Richard and 2 other Microsoft Specialists are ready to help you

Thank you

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 6 months ago.
I clicked the Windows link given above and nothing has happened.

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 6 months ago.
ID 594 702 796
PW 7532

It says you closed the program or gave me the wrong ID.

You have to leave the program open so I can connect, open it again, give me the new password ***** tells you and double check the Id and leave it open please

Thank you