Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
What is the message it gives you when it wont let you proceed?
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
It says you closed the program or gave me the wrong ID.
You have to leave the program open so I can connect, open it again, give me the new password ***** tells you and double check the Id and leave it open please