Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
Can you tell me please when you were last able to sign into your account?
Please let me know
If you now try to sign in, what is the exact message you get?
yes, but it will have more to the message and a set of instructions you need to do.
Tell me this please.
yes, but you need to put that code in on the page when it asks for this
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
It is not a site, it is a file that downloads to your computer.
Look at the bottom of your screen for it please
Please tell me the part of your email address after the @ symbol
Please click on this link
Then click I agree, click the Elinor file that downloads and run it please
Can you restart your computer please and then try again
Ok, use my link to reset your password
Tell me when you have please
Which internet browser are you using?
Thats the virus software, can you tell me which internet browser you use? eg: Google Chrome? Firefox? Edge?
In Chrome, click on the three dots top right then settings, then advance, then reset.
Once done, restart the computer and try to sign into your account please
Now reset it again and tell me if it then stays please
The issue is with your browser, I cannot even connect to you to resolve it directly.
Open up Edge instead and sign in with this, this is the Blue E icon
Tell me how that works please
The connection instructions I gave you to,,, you needed to do them on your computer, not your phone
yes, but these instructions you do on your computer
What error do you get when you say it wont load...
Ok.. disable what program is telling you this please
Yes but which program tells you it is not a secure site?
Google wont tell you this, please look carefully which program is telling you this.