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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 47537
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My email a/c has been blocked. I have requested a code,

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My email a/c has been blocked.I have requested a code, changed my password. System refers me back to request a code....

Hi there and welcome

Can you tell me please when you were last able to sign into your account?

Please let me know

Customer: replied 5 months ago.
Friday 16th February.
Problem arose when I tried to input email in a new smartphone.

Thanks

If you now try to sign in, what is the exact message you get?

Please let me know

Customer: replied 5 months ago.
someone else is accessing your a/c.....

yes, but it will have more to the message and a set of instructions you need to do.

Tell me this please.

Customer: replied 5 months ago.
I have requested a code and changed my password ***** times over the weekend. Syesterday just keeps telling me - request a code.

yes, but you need to put that code in on the page when it asks for this

Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 5 months ago.
of course I've entered the code and tried 5 times!

Thank you

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 5 months ago.
Talk talk has blocked this site under scam protection

It is not a site, it is a file that downloads to your computer.

Look at the bottom of your screen for it please

Customer: replied 5 months ago.
It'seems asking me to change my settings starting with email details which don't work!

Please tell me the part of your email address after the @ symbol

Customer: replied 5 months ago.
Msn.com. com

Please click on this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=e1a33f9d-4a28-4b30-8cb3-141961189f36

Then click I agree, click the Elinor file that downloads and run it please

Customer: replied 5 months ago.
It won't open. Says no secure connection, won'the
Customer: replied 5 months ago.
It won'the open. Says no secure connection. Won' reload either.

Can you restart your computer please and then try again

Customer: replied 5 months ago.
Will do. Sorry, same result. No secure connection.

Ok, use my link to reset your password

https://account.live.com/password/reset

Tell me when you have please

Customer: replied 5 months ago.
Same response i've had all weekend. Got a code - changed my password ***** response - someone else is using your account etc.

Which internet browser are you using?

Customer: replied 5 months ago.
Norton

Thats the virus software, can you tell me which internet browser you use? eg: Google Chrome? Firefox? Edge?

Customer: replied 5 months ago.
Sorry! Google chrome.
Customer: replied 5 months ago.
Sorry! Google chrome

Thanks

In Chrome, click on the three dots top right then settings, then advance, then reset.

Once done, restart the computer and try to sign into your account please

Customer: replied 5 months ago.
Same old. New code and password. Someone is using a/credit etc. Etc.

Now reset it again and tell me if it then stays please

Customer: replied 5 months ago.
No, WITH RESPECT RICHARD, WE'VE BEEN WORKING OVER 2 HOURS NOW. IS THERE AN ANSWER FOR MY PROBLEM? IF NOT, I HOPE I WON'THE BE CHARGED FOR THIS SERVICE.

The issue is with your browser, I cannot even connect to you to resolve it directly.

Open up Edge instead and sign in with this, this is the Blue E icon

Tell me how that works please

Customer: replied 5 months ago.
No luck still telling me someone is using my a/c MY PHONE BATTERY IS ABOUT TO RUN OUT. HOW DO I RECONNECT WITH YOU ONLINE?

Via www.justanswer.com

The connection instructions I gave you to,,, you needed to do them on your computer, not your phone

Customer: replied 5 months ago.
I did do them on line but lost your script except on my phone.
Customer: replied 5 months ago.
When I was asked for mobile no. Your messages came through there.

yes, but these instructions you do on your computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 5 months ago.
Won't load - no secure connection

What error do you get when you say it wont load...

Customer: replied 5 months ago.
Reload, but it won'the.

What error do you get when you say it wont load...

Customer: replied 5 months ago.
Because it's not a secure site

Ok.. disable what program is telling you this please

Customer: replied 5 months ago.
It's your team viewer one

Yes but which program tells you it is not a secure site?

Customer: replied 5 months ago.
Google

Google wont tell you this, please look carefully which program is telling you this.

Customer: replied 5 months ago.
Outlook