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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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My e-mail has stopped working on 1/03/18. Since then I have

Customer Question

My e-mail has stopped working on 1/03/18.
Since then I have not received any e-mails or been able to send out e-mails.
Submitted: 9 months ago.
Category: Microsoft
Expert:  John replied 9 months ago.

Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Are you able to login to your btinternet email account using the new password ?

Which version of windows is installed in the PC.Is it Windows 7, windows 8, Windows 10?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Customer: replied 9 months ago.
I am able to login to btinternet email account.
My computer is Windows 7.
Expert:  John replied 9 months ago.

OK and have you tried sending a test mail to yourself to see if its delivering?

Customer: replied 9 months ago.
Not yet
Expert:  John replied 9 months ago.

Could you please test it now and let me know.

Expert:  John replied 9 months ago.

Did you check it ?

Expert:  John replied 9 months ago.

Do you want me to remote access to your computer and check the issue directly ?

Expert:  John replied 9 months ago.

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.