Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there Robert and welcome
What exactly happens when you try to access your email account?
Please let me know
Please note, these instructions are done on a computer
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
yes we are now connected
You closed the program, can you please open it again?
Do the instructions I gave you again please
repeated again below