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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 47274
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I cannot access my email.

This answer was rated:

I cannot access my email.
***@******.***

Hi there Robert and welcome

What exactly happens when you try to access your email account?

Please let me know

Thank you

Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 4 months ago.
I am taken through things to do to get a code. Enter the code and it does not work.

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 4 months ago.
Are you doing what I paid for?

yes we are now connected

Customer: replied 4 months ago.
Ok

You closed the program, can you please open it again?

Customer: replied 4 months ago.
I did not close it. What now

Do the instructions I gave you again please

repeated again below

If you are on a windows computer, Click this link download.teamviewer.com/download/TeamViewerQS.exe Else for a Mac computer, Click this link download.teamviewer.com/download/TeamViewerQS.dmg A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer). Run the program and it shows you and ID and Password. Give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you