How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44600
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Question Here...
Richard is online now

Using Word on MacBook Pro (15-inch), it crashed as I was

This answer was rated:

using Word on MacBook Pro (15-inch), it crashed as I was adding a footnote. I cannot find the file using the common searching methods. Old versions exist. Auto saved ever 5 mins and I often click the save icon for reassurance. Can you help

Hi there and welcome

When you open word, does it ask you to recovery it?

Please let me know

Richard and other Microsoft Specialists are ready to help you

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 month ago.
It "quit unexpectedly"

Try to run it again please

Customer: replied 1 month ago.
I opened the downloaded file. It then quitI did so again.

ok, restart the mac and try to open it please

Customer: replied 1 month ago.
I did so.

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

Customer: replied 1 month ago.
I DID it all - twice in fact because I had no success the first time. Still no success!
I imagine that most of the file is somewhere on the disk. Searching with terms that are pretty well unique to this document, I retrieved nothing. HELP !!

Still will not run the file?

Customer: replied 1 month ago.
I CANNOT FIND the file.

ok, then it has been lost sorry, you will need to recreate the file, if it was not recovered

Customer: replied 1 month ago.
Thanks for your advice, anyway.
That's a no-win, no-fee result, then!
Small compensation for the huge amount of work lost, but I'm pleased you helped.Ronald Stamper