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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 47230
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have been trying to recover my password on MS,

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I have been trying to recover my password ***** MS, unfortunately I do not know the 'magic' number either. Help

Hi there Chris and welcome

When could you last sign into your account?

Please let me know

Customer: replied 3 months ago.
About 2 weeks ago

Thanks

If you now try to sign in, what is the exact message you get?

Please let me know

Customer: replied 3 months ago.
I am not currently using the computer concerned,as I cannot get past the log in.
Customer: replied 3 months ago.
I can easily switch the main one on

Please do and let me know

Richard and other Microsoft Specialists are ready to help you
Customer: replied 3 months ago.
The other computer is now on

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 3 months ago.
ID 748 559 098 Pass 2607