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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 47275
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have been informed my Microsoft Account subscription has

Customer Question

I have been informed my Microsoft Account subscription has not been paid and I want to pay but finding difficulties trying to do it.I cannot remember my log in and password.Can you help please
Submitted: 3 months ago.
Category: Microsoft
Expert:  Richard replied 3 months ago.

Hi there and welcome

Did you receive this message as an email?

Please let me know

Customer: replied 3 months ago.
No just a message on screen
Customer: replied 3 months ago.
I do not feel I should be paying this extra money as there was no reminder from Microsoft
Expert:  Richard replied 3 months ago.

Which subscription is it referring to? Please tell me the exact message you have

Customer: replied 3 months ago.
No as I feel I shouldn't be paying extra money as there was no reminder from Microsoft
Expert:  Richard replied 3 months ago.

yes you said this before

Customer: replied 3 months ago.
I cannot remember the exact words but it was just telling me my Microsoft Account subscription was overdue
Expert:  Richard replied 3 months ago.

Ok, it sounds like a fake message you may have received

Did the message just dissapear?

Customer: replied 3 months ago.
The message came up on screen when I tried to use Excel.It said your subscription has expired but I cannot remember details to sign into my account
Expert:  Richard replied 3 months ago.

Do you recall your email address you used for your account?

Customer: replied 3 months ago.
No I assume it was my normal address***@******.***
Expert:  Richard replied 3 months ago.

ok, try to use this to sign in to your account when it asks you.

Let me know the results

Customer: replied 3 months ago.
It gives me 3 options - To buy - To enter a product key or dd this computer to an Active Account
Expert:  Richard replied 3 months ago.

Where did you initially purchase office from? Or did you never purchase this?

Customer: replied 3 months ago.
Purcased it direct on line when I had computer new 3 - 4 years ago. Can I not just rng up and pay over the phone?
Expert:  Richard replied 3 months ago.

You can choose the option thee to buy, so choose that please, it is the subscription cost.

Expert:  Richard replied 3 months ago.

Let me know the results please

Customer: replied 3 months ago.
It asks me to sync account changes when update is complete
Expert:  Richard replied 3 months ago.

Ok do this please

Customer: replied 3 months ago.
IT TELLS ME TO CONFIRM MY ACCOUNT AND WHEN I DO IT SAYS NO OFFICE PRODUCTS FOR THIS ACCOUNT
Customer: replied 3 months ago.
OBVIOUSLY I NEED MY ACCOUNT DETAILS BUT I HAVE NOT GOT THEM RECORDED
Expert:  Richard replied 3 months ago.

Go to my link below and purchase office from there

www.microsoftstore.com

Once done, install it and tell me if it now functions please