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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44650
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Microsoft

I have been informed my Microsoft Account subscription has

not been paid and I... Show More
not been paid and I want to pay but finding difficulties trying to do it.I cannot remember my log in and password.Can you help please
Submitted: 14 days ago.
Category: Microsoft
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Ask Your Own Microsoft Question
replied 14 days ago.

Hi there and welcome

Did you receive this message as an email?

Please let me know

Customer reply replied 14 days ago.
No just a message on screen
Customer reply replied 14 days ago.
I do not feel I should be paying this extra money as there was no reminder from Microsoft
Richard, Software Engineer replied 14 days ago.

Which subscription is it referring to? Please tell me the exact message you have

Customer reply replied 14 days ago.
No as I feel I shouldn't be paying extra money as there was no reminder from Microsoft
Richard, Software Engineer replied 14 days ago.

yes you said this before

Customer reply replied 14 days ago.
I cannot remember the exact words but it was just telling me my Microsoft Account subscription was overdue
Richard, Software Engineer replied 14 days ago.

Ok, it sounds like a fake message you may have received

Did the message just dissapear?

Customer reply replied 14 days ago.
The message came up on screen when I tried to use Excel.It said your subscription has expired but I cannot remember details to sign into my account
Richard, Software Engineer replied 14 days ago.

Do you recall your email address you used for your account?

Customer reply replied 14 days ago.
No I assume it was my normal address***@******.***
Richard, Software Engineer replied 14 days ago.

ok, try to use this to sign in to your account when it asks you.

Let me know the results

Customer reply replied 14 days ago.
It gives me 3 options - To buy - To enter a product key or dd this computer to an Active Account
Richard, Software Engineer replied 14 days ago.

Where did you initially purchase office from? Or did you never purchase this?

Customer reply replied 14 days ago.
Purcased it direct on line when I had computer new 3 - 4 years ago. Can I not just rng up and pay over the phone?
Richard, Software Engineer replied 14 days ago.

You can choose the option thee to buy, so choose that please, it is the subscription cost.

Richard, Software Engineer replied 14 days ago.

Let me know the results please

Customer reply replied 14 days ago.
It asks me to sync account changes when update is complete
Richard, Software Engineer replied 14 days ago.

Ok do this please

Customer reply replied 14 days ago.
IT TELLS ME TO CONFIRM MY ACCOUNT AND WHEN I DO IT SAYS NO OFFICE PRODUCTS FOR THIS ACCOUNT
Customer reply replied 14 days ago.
OBVIOUSLY I NEED MY ACCOUNT DETAILS BUT I HAVE NOT GOT THEM RECORDED
Richard, Software Engineer replied 14 days ago.

Go to my link below and purchase office from there

www.microsoftstore.com

Once done, install it and tell me if it now functions please