How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
63323962
Type Your Microsoft Question Here...
jstinehelfer is online now

Recently I have been getting a message on my Windows 10 Dell

Customer Question

Recently I have been getting a message on my Windows 10 Dell PC stating "you cannot sign in to your account right now. Go to live.account.com ...."What is the likely cause of such message and what can be done to eliminate it. It is difficult to comply with the advice as the problem is that one cannot access the internet.
Noel Harrington***@******.***
+44(###) ###-####
Submitted: 5 months ago.
Category: Microsoft
Expert:  JamesI replied 5 months ago.

Hi Noel, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

The error your getting is often related to the PC not able to connect to Microsoft to verify your credentials and hence preventing you login.

How is the PC currently connected to the internet (Wifi or cable)?

Customer: replied 5 months ago.
By cable through router
Expert:  JamesI replied 5 months ago.

Ok and your able to access the internet through your other devices?

Expert:  JamesI replied 4 months ago.

Please confirm if you need anything further or if I can resolve the case