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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Recently I have been getting a message on my Windows 10 Dell

Customer Question

Recently I have been getting a message on my Windows 10 Dell PC stating "you cannot sign in to your account right now. Go to ...."What is the likely cause of such message and what can be done to eliminate it. It is difficult to comply with the advice as the problem is that one cannot access the internet.
Noel Harrington***@******.***
+44(###) ###-####
Submitted: 10 months ago.
Category: Microsoft
Expert:  JamesI replied 10 months ago.

Hi Noel, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

The error your getting is often related to the PC not able to connect to Microsoft to verify your credentials and hence preventing you login.

How is the PC currently connected to the internet (Wifi or cable)?

Customer: replied 10 months ago.
By cable through router
Expert:  JamesI replied 10 months ago.

Ok and your able to access the internet through your other devices?

Expert:  JamesI replied 10 months ago.

Please confirm if you need anything further or if I can resolve the case