Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello and Welcome to JustAnswer.My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.
Did you purchased Microsoft Office online?
Do you remember the email linked with your Microsoft Office subscription?
For any costs/billing queries please email***@******.*** or call them on 1(###) ###-#### I am a tech only, and can only assist with tech issues.
Do you remember the email linked with your Microsoft Office subscription? ignore the remote request, it is automated.
You can not reinstall Microsoft office until you remember the linked email or you have the key.
Do you see a install button after you sign in?
That means this email is not the one linked with your Microsoft Office subscription.
This is the answer to your question, you can not reinstall Microsoft office until you have the subscription information like your linked email or product key. If you have saved your files to one drive you can access them by signing in to one drive on web. The files which you saved on your hard drive before the date to which you restored your computer will be available only.
I asked you the same question two times and told you about the need to have linked email or product key.