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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have just got my new laptop this morning, I cant remember

Customer Question

hi I have just got my new laptop this morning , I cant remember my password ***** I have asked for 2 step verification I cant continue to set up my new laptop and have to wait 24 hours please can you help as I don't want to wait 24 hours I would like it set up tonight many thanks
Submitted: 4 months ago.
Category: Microsoft
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 4 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 4 months ago.
you have given me an estimated time of 8 minutes its over that now where is my answer
Expert:  Viet -MS Office Tech replied 4 months ago.

Hi,
I'm sorry about the issue. Do you mean you cannot log in your new computer, nor open any program on your new computer?

What's the make / model of your new laptop computer?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Please reply at the box below. Thank you,