How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
Type Your Microsoft Question Here...
jstinehelfer is online now

I have just got my new laptop this morning, I cant remember

Customer Question

hi I have just got my new laptop this morning , I cant remember my password ***** I have asked for 2 step verification I cant continue to set up my new laptop and have to wait 24 hours please can you help as I don't want to wait 24 hours I would like it set up tonight many thanks
Submitted: 9 months ago.
Category: Microsoft
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 9 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 9 months ago.
you have given me an estimated time of 8 minutes its over that now where is my answer
Expert:  Viet -MS Office Tech replied 9 months ago.

I'm sorry about the issue. Do you mean you cannot log in your new computer, nor open any program on your new computer?

What's the make / model of your new laptop computer?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Please reply at the box below. Thank you,