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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have just got my new laptop this morning, I cant remember

Customer Question

hi I have just got my new laptop this morning , I cant remember my password ***** I have asked for 2 step verification I cant continue to set up my new laptop and have to wait 24 hours please can you help as I don't want to wait 24 hours I would like it set up tonight many thanks
Submitted: 17 days ago.
Category: Microsoft
Customer: replied 17 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 17 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 16 days ago.
you have given me an estimated time of 8 minutes its over that now where is my answer
Expert:  Viet -MS Office Tech replied 16 days ago.

Hi,
I'm sorry about the issue. Do you mean you cannot log in your new computer, nor open any program on your new computer?

What's the make / model of your new laptop computer?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Please reply at the box below. Thank you,