Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
On which device are you speaking to the person on?
Please let me know
When you are switched off, what is the error you get?
Please note, these instructions are done on a computer
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
No... we will try another way
Click this link
Click I agree and run the file that downloads please