How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 50815
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Question Here...
Richard is online now

When I start talking to someone on skype, I am switched off

This answer was rated:

when I start talking to someone on skype, I am switched off after approximately 8 seconds.

Hi there and welcome

On which device are you speaking to the person on?

Please let me know

Customer: replied 4 months ago.
lap top HP 15-P158SA (permanently fixed to power supply)

When you are switched off, what is the error you get?

Richard and 3 other Microsoft Specialists are ready to help you
Customer: replied 4 months ago.
thank you

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 4 months ago.
what do I do next

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 4 months ago.
andrew.mcbain6 a0938b
Customer: replied 4 months ago.
is that ok

No... we will try another way

Click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=bac76bb8-1082-44c5-96dd-cace3d523a37

Click I agree and run the file that downloads please