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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I ve had a message come up saying 'someone is using your

Customer Question

Hi , I ve had a message come up saying 'someone is using your email account ' Is this a genuine Microsoft message ?
Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook...hotmail account
Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: I pad
Assistant: What troubleshooting have you tried?
Customer: I haven't really ! It asked for my password ***** then a load of questions and then I thought it might be a bit dodgy
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: Don't think so
Submitted: 13 days ago.
Category: Microsoft
Customer: replied 13 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 13 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Chris L. replied 13 days ago.

Hello my name is ***** ***** I will be happy to assist you. Did it ask you to provide any information such as your password ***** other personal information?