Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello and welcome to Just Answer, an independent paid-support site. My name is ***** ***** I'll be advising you today.
To reset the password ***** your Microsoft account You'll need to start with the process here: https://account.live.com/password/resetIf you reach the step asking to verify your identity, if you don't have access to any of the phone numbers or email addresses shown, click the "I don't have any of these" circle and click next. In the next screen you'll be asked to enter a contact e-mail address. This needs to be different from the e-mail address you're trying to recover. If you don't have another e-mail address and there is no one in your home whose e-mail you can use for this purpose, you can create a new outlook.com or gmail.com address to use temporarily. If you do this, MAKE SURE YOU WRITE DOWN THE NEW E-MAIL ACCOUNT AND PASSWORD ***** don't lose them. If you have tried the above and it's not working for you, try Microsoft's Account Recovery process here: https://account.live.com/ACSRLet me know how that goes. If you get stuck, I'll be right here, reply back and I'll help you through it. Does the information I've provided answer your question? If so, please reply with "thank you" or better-yet, a 5-star rating would be greatly appreciated (anything less for me is considered a failure). If you have any follow-up questions or need more information, just reply back and I'll continue to assist you. If you are not sure how to rate my answer, please see the help information here: http://ww2.justanswer.com/help/how-do-i-rate-answer-hl