Hi. My name is***** you for your question and the opportunity to assist.
When resetting your Microsoft password ***** care must be taken. Please carefully read the instructions below:
To reset your Microsoft password ***** go here: https://account.live.com/password/reset
select, "I forgot my password *****" click Next
Enter the email address used for your Microsoft account and fill in the characters and click Next.
Select a recovery option.
A 7 digit password ***** code will be sent to you either via text message, email or phone call depending on
the recovery option you select. (The code is NOT a password)
Fill in any required information and click Send Code.
The page will immediately change, asking you for the code. Do not close that page.
Enter the code when you receive it (you will have 10 minutes before the code expires)
and click Next.
You will then be asked to create a new password, entering it twice.
If successful, you will be told your account has been recovered.
You will now be able to sign in to Microsoft.
Let me know the result please.