How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
Type Your Microsoft Question Here...
jstinehelfer is online now

I have changed internet provider my log in details need to

Customer Question

i have changed internet provider my log in details need to be amendid and password ***** to be changed
Assistant: What application are you using?
Customer: windows 10
Assistant: Have you installed any updates recently?
Customer: yes
Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Microsoft
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 6 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 6 months ago.
were are you its my microsoft log in i can not get into
Customer: replied 6 months ago.
whats a service offer
Customer: replied 6 months ago.
i will not be online after 10 pm
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

When resetting your Microsoft password ***** care must be taken. Please carefully read the instructions below:

To reset your Microsoft password ***** go here:

select, "I forgot my password *****" click Next

Enter the email address used for your Microsoft account and fill in the characters and click Next.

Select a recovery option.

A 7 digit password ***** code will be sent to you either via text message, email or phone call depending on

the recovery option you select. (The code is NOT a password)

Fill in any required information and click Send Code.

The page will immediately change, asking you for the code. Do not close that page.

Enter the code when you receive it (you will have 10 minutes before the code expires)

and click Next.

You will then be asked to create a new password, entering it twice.

If successful, you will be told your account has been recovered.

You will now be able to sign in to Microsoft.

Let me know the result please.

Expert:  Byron replied 6 months ago.

Hi. Were you able to get your Microsoft password *****?