Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi Derek, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.
So how did you upgrade, was this as part of a free Windows offer to upgrade did you buy the upgrade?
Secondly what is the exact error you get when trying to activate Win 10?
Sorry for the delay in responding, I am sure we can get this resolved for you if you have upgraded using a genuine Microsoft offer, however can you advise the exact message \ pop up your getting advising Windows has not been activated?
Right, and your able to connect to the internet\surf the web ok?
If so we need to manually enter in the licence key, we can try and use the one for windows 8.1 which should be on the base of the machine or failing that get Microsoft to issue you one.
The error your encountering appears to be related with how your windows 8.1 production was originally licenced, this is fixable but unfortunately just not a quick fix.