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Pete, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 22668
Experience:  Over 16 years of experience in the Electronics and IT industries.
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L cant get my email to work Assistant: Who is your email

This answer was rated:

L cant get my email to work
Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: hotmail
Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: tablet
Assistant: What troubleshooting have you tried?
Customer: tried to reset pass word
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: yes I am changing over my I pad as well
Customer: replied 5 months ago.
Customer: replied 5 months ago.
Customer: replied 5 months ago.
Am I going to get a answer

My name is***** will try my best to help you with your question.

What error message do you get when you try to log on to your hotmail account at ?

Customer: replied 5 months ago.
I a message to reset my password

Ok, I can assist you remotely with that.

Pete and 3 other Microsoft Specialists are ready to help you

Please click on the link below to download a remote desktop assistance program so that I can remotely connect to your computer:

When a new web page opens, click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.

Customer: replied 5 months ago.
Will not download

Are you getting an error message?

Customer: replied 5 months ago.
Safari will not let it download
Customer: replied 5 months ago.
Are you ther pete

Yes I am here.

Can you try it on your desktop computer?

Customer: replied 5 months ago.
No I have sign out

Ok, let me know when you are ready to try on the desktop computer later.