How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KamilAnwar1 Your Own Question
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 7998
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Type Your Microsoft Question Here...
KamilAnwar1 is online now

My screen came up with a message that my computer may have

This answer was rated:

my screen came up with a message that my computer may have been compromised (infected) this froze the computer. It also advised that I rang Tel No.(###) ###-####3444.. The guy on the other end eventually said that my license had expired, and to renew same it would cost me £190.05 for 3yr protection or £342.09 for lifetime cover is this a scam?
Assistant: What application are you using?
Customer: I was on Chrome
Assistant: Have you installed any updates recently?
Customer: No
Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: only if you think it may be a scam, most of your microsoft support nos. are 0800 nos.

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

It is a Scam. Do not give them information or access to your computer. Just restart your computer.

KamilAnwar1 and 2 other Microsoft Specialists are ready to help you
Customer: replied 6 months ago.
they did take control of computer

Please click the link below and run/open the downloaded program