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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 55362
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My Microsoft mail account is to accepting password

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hi there my Microsoft mail account is to accepting password
Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: outlook
Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: webbrowser
Assistant: What troubleshooting have you tried?
Customer: I have not as yet
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: no thankyou

Hi there and welcome

When were you last able to sign into your account?

Please let me know

Thank you

Richard and 3 other Microsoft Specialists are ready to help you
Customer: replied 5 months ago.
3 weeks ago last email says

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 5 months ago.
my id is(###) ###-####password *****

The password ***** ***** please double check it

Customer: replied 5 months ago.
1 159 628 361 6pe93u

The password ***** ***** please double check it

Customer: replied 5 months ago.
1 159 628 361 d8m64y

It says you closed the program or gave me the wrong ID.

You have to leave the program open so I can connect, open it again, give me the new password ***** tells you and double check the Id and leave it open please

Thank you

Customer: replied 5 months ago.
1 159 628 361 hq7c22