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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 55402
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have renewed my Microsoft account with monthly payments

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I have renewed my Microsoft account with monthly payments but I can not access excel on my Mac it keeps asking me to renew first
Assistant: What application are you using?
Customer: excel
Assistant: Have you installed any updates recently?
Customer: no have not been given the option to install updates
Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: no I just want it to work

Hi there and welcome

Exactly how did you renew office?

Please let me know

Customer: replied 5 months ago.
BY DIREC DEBIT YOU HAVE TAKEN £5'99

Office costs a lot more then that..

Please check the exact message on the debit as it was not from office

Richard and 4 other Microsoft Specialists are ready to help you

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you