Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
Do you have the recovery phone or email address you used when creating the account?
Please let me know
ok, then your only option is to use this form now
Fill it in providing a email address where you can be contacted on and allow up to 72 hours for a response.
They will either reject it or not respond in which you will not be able to gain access, or they will ask for more proof of id in order to try to manually verify you.
If they do reject it or do not respond within the 72 hours then you will need to create a new account sorry.
It is critical you always keep your recovery information up to date to avoid such a situation as this
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.