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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 55361
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have just been invited to try this support channel by

This answer was rated:

I have just been invited to try this support channel by agent Jerwin A who tells me to give a two click accept but I can't get any further
Assistant: What application are you using?
Customer: Im not sure what you mean by "application" but i am trying to reconnect with Outlook 16 and Microsoft 365
Assistant: Which software or app can I help with?
Customer: Outlook 16
Assistant: What have you tried so far with your software?
Customer: I have followed the advice of agents Marylin and Jerwin A to no avail and cannot get further on
Assistant: Anything else you want the Software Expert to know before I connect you?
Customer: As I told the 2 agents. Yesterday I changed both my password ***** debit card number

Hi there and welcome

Sorry it is not clear but can you explain the issue you need assistance with?

Thank you

Richard and 3 other Microsoft Specialists are ready to help you

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

Else for a Mac computer, Click this link

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 5 months ago.
I cannot open Outlook 16 ever since I changed bot my password ***** debit card number both of which were accepted. It is now 10 minutes since I started to download teamworker for Windows and nothing has happened. Help!!

You need to open the file once downloded

Customer: replied 5 months ago.
Am I still in contact with you? Nothing seems to be happening. Please note that I have already paid over £56 to Just answer including a years membership. I think I have a teamworker app.

yes.. I am still waiting on you to do the instructions I gave you...

Are you doing them still?

Are you on a windows computer?

Customer: replied 5 months ago.
I have complied with the instructions but the download is not happening. i am on a Windows compueter