Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
Sorry it is not clear but can you explain the issue you need assistance with?
Please note, these instructions are done on a computer
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
You need to open the file once downloded
yes.. I am still waiting on you to do the instructions I gave you...
Are you doing them still?
Are you on a windows computer?
Click this link.
Click I agree and run the file please