Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi this is Kaushik, I will assist you with the issue.
Is this the same computer with which you are facing the issue?
Do you have the Windows 10 computer with you now?
Let me know your email address so that I will send you the link and instructions to get the remote access of it and get the issue resolved.
I have sent you the email now. Please follow the steps as per the mail.
You could have received an email as Steps to allow remote access
please follow the steps in that email.
Okay please go ahead.
Do you have team viewer application installed in the Windows 10 computer?
Okay check and let me know if it is installed.
Please close all open windows in the windows 10 computer.
Open a new web browser and enter the url as
It will prompt for a 6 digit code.
Let me know once you are done upto this. I will provide you the code.
You can use Microsoft Edge or Internet explorer.
Just click on start and type as Internet explorer. You will get the browser to use for now.
Sure take your time.
Enter the url as justanswer.screenconnect.com
You wont get any option. You will get the screen as in the image.
Are both the computers desktop or is anyone atleast a laptop?
Do not worry. I will try with alternate options. Are you able to open Internet explorer / microsoft Edge in the windows 10 computer?
Okay Microsoft Edge is also good.
Please open the url as anydesk.com in the other computer now (using Edge browser is also fine)
There will be an option as Download now. Click on it to download the file.
Let me know once it is done.
Connectwise is the correct one. You are in the right webpage. Is it asking for a code to JOIN?
If yes, enter the code as 20399 and click on JOIN.
Okay let me know the status.
Yes download it. Once downloaded, it will show a code. Let me know the code.
You are done in anydesk. so dont need to switch back. Please provide me the anydesk address. which will be a 9 digit code.
There is a prompt in your windows 10 computer now to accept from anydesk. Please accept it.
If my support was helpful, please rate my service with a 5-star. Your rating is important to me.
Scroll the screen up and you will see 5 stars, click 5 stars and click submit. That’s it.If it's anything below 5 stars, please let me know so that I can help you in fixing the issues. Your 5-star rating is very important for us.
Scroll the screen up and you will see 5 stars, click 5 stars and click submit. That’s it.
In the browser, on the top of the webpage, you can see it. If not moving, just reload the same page again and it will work.
Thank you for the rating.