Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi, this is Karthik. I will be helping you from here.
I understand that you want to upload your photos from your Lumia phone to your HP Laptop. Am I right?
Okay, to do that I need few information from you. May I know are you using same Hotmail/Microsoft account from Lumia phone in HP Laptop as well?
Okay, not a problem. If you are already using same email address on Phone and computer your pictures will be on OneDrive. May I know is the HP Laptop is installed with Windows 10?
Okay, please click on Start Menu (Bottom left of your computer screen). Type File Explorer and click on first option, on your left side you will see "ONE DRIVE" click on it and let me know what do you see.
Alright, may I access this computer remotely and help you to find the pictures?
Please click on below link and click on Downloaded file and then click on RUN or OK.
When you see the file ConnectWiseControl.Client.exe, please double click on it and click on RUN or OK or ALLOW.
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