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Shaz Yousaf
Shaz Yousaf, Consultant
Category: Microsoft
Satisfied Customers: 294
Experience:  MSc Computer Networks & Security
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I have just purchased office365 and unfortunately have

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I have just purchased office365 and unfortunately have purchased it twice l only require one copy. The payment is pending on my bank account, please advise how to cancel one order
JA: What application are you using?
Customer: Purchased on new laptop
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: Lenovo using windows 10
JA: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: No
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No thank you

Welcome to JustAnswer! I’m Shaz, a professional IT expert. I have over 8 years of experience in the industry with a Master’s Degree in Computer Networks and Security. I will be assisting you today.

Customer: replied 6 months ago.
Have paid twice for office365 how do I cancel one

To cancel your Office 365 subscription, follow the instructions below:

  1. Go to account.microsoft.com/services and enter your login credentials.
  2. In the Services & subscriptions section, locate your subscription.
  3. Click on Manage.
  4. Select Cancel on one of the subscriptions.
  5. In the popup box, select Confirm cancellation.

If you bought an annual subscription with the last 30 days, or you have a monthly subscription and cancel within 30 days of your last renewal, you are entitled to a refund.

Please let me know how you get on and if you need any further assistance.

Otherwise please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today.

Customer: replied 6 months ago.
Ok thanks

I am here if you need me :-)

Shaz Yousaf and 3 other Microsoft Specialists are ready to help you