Microsoft Office Questions? Ask a IT Expert for Support ASAP
tried every way to recover my :m******w******[email protected]************ account on Microsoft Outlook to no avail can you help.forgotten password ***** won’t accept reset JA: What application are you using? Customer: windows 10 JA: Have you installed any updates recently? Customer: it’s only on my iphone se with emails only it works on my laptop with window 10 Martyn JA: Anything else you want the Email Expert to know before I connect you? Customer: Not athe moment all i need is to get it working again
Welcome to JustAnswer! I’m Shaz, a professional IT expert. I have over 8 years of experience in the industry with a Master’s Degree in Computer Networks and Security. I will be assisting you today.
From my understanding you have access to your emails on your PC but are unable to gain access on your mobile as you have forgotten you password?
If that is the case i would like to offer a remote session to take over the PC and extract the current password ***** having to reset it.
Sure, a remote secure session service offer will be presented to you. Please accept it so we can progress. Thanks
Let's begin the remote help session now. Please note, these instructions are done on a computer.
Please click the below link and follow the instructions provided so I can connect:
Then click the I Agree button near the bottom of the web page to download the remote assistance program. Select Run if prompted and if not prompted then double click the Elsinore file in your downloads folder to start the remote assistance session
Please follow my previous instructions on your PC so i can take over. I am going to copy and paste them below again;
I need you to follow my instructions so i can take over the PC to extract the password
Ok, i am online till 5.30pm
You need to follow the instruction on your Windows 10 computer
Ok, i am online and will create a new session for you to visit on your Laptop
Confirming i am now on your machine.