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RobinG_JA
RobinG_JA,
Category: Microsoft
Satisfied Customers: 727
105203533
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I cant get into Facebook on my new phone as I cant remember

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I cant get into Facebook on my new phone as I cant remember the password
Assistant: When were you last able to use your phone?
Customer: I have always stayed logged in on my old phone n am trying to install on my new phone
Assistant: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: I have transferred everything but went I click on facebook its asking me to sign in and I don't remember the password
Assistant: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I just want 2 get into my face book thanks

Hello, Welcome to JustAnswer, Thank you for your question.

This is Robin and I will be assisting you with your issue today. As I understand, You are not able to get access to your Facebook. Am I correct on that?

Customer: replied 29 days ago.
I cant read what you have written fully as my screen not scrolling up enough
Customer: replied 29 days ago.

I’m sorry to hear that. Let me see what I can do to help you.
I will do my best to help you.
May I know, when was the last you was able to login?

Customer: replied 29 days ago.
I cannot remember as I always leave it logged in on my old phone

May I know, the email address on your Facebook account?

Customer: replied 29 days ago.

Yes s**********@l***.com

May I know, do you have access to this email account at the moment?

Customer: replied 29 days ago.
No I cant get in that either

In-order to get back to your Facebook account, you will need to have access to s*********@live.com account.

As there will be a code sent to that email account.

Customer: replied 29 days ago.
I got a code sent but it said it was incorrect

Yes, because the code is only available for some time.

Customer: replied 29 days ago.
I did put it in straight away

Okay. As you said it said incorrect. We will have to send you another code and for that you need to login to s*********@live.com account.

Customer: replied 29 days ago.
On outlook yeah

Yes.

Let me know, once you are in your account.

Customer: replied 29 days ago.
Can u send me another code then pls

Okay.

Please check your email for a message with your code. Your code is 6 digits long.

We sent your code to s**********@live.com.

Please check your Junk and Spam folder as well.

Please provide me the code ASAP.

Customer: replied 29 days ago.
I am answering loads of questions

I am waiting for the 6 digit code. Please provide me the code sent to your email.

Customer: replied 29 days ago.

Order I'd 2***** I think

It says incorrect code.

Please check your Junk and Spam folder as well.

Customer: replied 29 days ago.
I cannot get into my email to get the code
Customer: replied 29 days ago.
It says it is blocked as I did not answer enough questions

May I know, is it because of the password?

May I know, do you have access to this email cr*****@live.com?

Customer: replied 29 days ago.
No

I see that the recovery to your Facebook account is s********@live.com.

This cr*****@live.com is the recovery to your Outlook account.

You don't have access to either of them.

Customer: replied 29 days ago.
No I don't

May I know, do you know the Phone no, on your Facebook account?

Customer: replied 29 days ago.

I do but the number is ***** longer active its 0************

Okay.

Let’s see if there is anything we can do to help the situation.

Please allow me a few minutes, while I check with my resources.

Customer: replied 29 days ago.
Thankyou

Thank your for staying connected. I really appreciate your time and patience.

Customer: replied 29 days ago.
Ok me 2

In this case, you will first have to get your Outlook account recovered first.

You will need to contact Microsoft Support.

They will have to verify your identity and they will help you with a password ***** your *****@******.*** account.

Once you have access to your Outlook account, then you will be able to get back to your Facebook account.

Please allow me 2 minutes, while I get the Phone no for you.

Customer: replied 29 days ago.
Thanks

Please call Microsoft Support on +44-***-***-****

I have done my best to help you.

I would really appreciate, if you could rate the services I have provided.
Your rating is for me.
Scroll the screen up and you will see 5 stars, please rate me and click submit.

Customer: replied 29 days ago.
I will I was told that I would be get my 5 pound trial money reimbursed and membership cancelled

You will need to call our Customer Service Team on 0***-***-****.

They deal on billing.

I am waiting for your response.

Your rating is important to me

RobinG_JA and 4 other Microsoft Specialists are ready to help you
Customer: replied 29 days ago.
This number is ***** me back 2 the web page I accessed b4 talking to you wont let me actually
Customer: replied 29 days ago.
Talk 2 anyone

Thank you.