Microsoft Office Questions? Ask a IT Expert for Support ASAP
Thanks for choosing Just Answer, Sorry you have had to wait for so long! Please can you let me know how long you have had your problem for?
please see remote link below
we were offline, do you still require support?
I can remote on and help you, shall i send you a new remote link?
I need to look into it, hence, we sent you a remote link previously, however, we were offline after so if you like I'll send you a new one?
What computer are you on?
you have locked it on your phone?
Can you access it on any other devices?
Is it accessible via another device if not you will need to reset the password ***** regain access?
we don't control the account whatsoever, so once you reset the password ***** you tried to sign in what error did you get?
have you responded to them and to let them know the provided information is not working?