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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 58174
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My son has an xbox at home and I have just purchased one for

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Hi, my son has an xbox at home and I have just purchased one for myself. My son started to set up my xbox but it comes up with his profile. His game name is ***** ***** think and it's under my email. What can I do to set my xbox up for me? Make a new email? Thank you. Mike.
Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook.
Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: Usually my phone but I have a laptop that I can see my emails on.
Assistant: What troubleshooting have you tried?
Customer: I went on my xbox and tried to factory reset it but it came back up with his profile and I cannot find how to retry that now.
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: Don't think so.

Hi there Mike and welcome

You will need to create your own account, in order to do this you can use my link here

https://support.xbox.com/en-US/browse/my-account/manage-account/Create%20account

Then use that account on your Xbox

Please let me know how you go

Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 58174
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and 3 other Microsoft Specialists are ready to help you
Customer: replied 5 months ago.
will that allow me to use my new email and then allow my son to use his xbox on his profile?
Customer: replied 5 months ago.
Has it gone through for secure remote assistance?
Customer: replied 5 months ago.
Should I go on to the link you sent instead of using the secure remote?