Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi, this is Avik, the tech Expert, I will try to get the issue resolved for you,I understand that you have issues with Xbox live gold , I will surely try to assist you to fix this issue ,
Shall we start now ?
Thank you for the confirmation .
First I would like to ask did your billing information online to match the changes you made for your payment option.
Are you getting any error msg with past due ?
You get this error msg if there is any balance due from previous subscription .
by any chance do you have any balance due ?
Did you tried to remove the previous payment and billing details and adding them back and check if you are able to process the payment ?
It did not work . Right ?
Please help me with the exact error msg .
Thank you .
Did you tried adding a different credit card and check if it goes through ?
Could you please try it now and tell me if it goes through .
Please let me know if it works for you .
Okey , give me 2 mins .
Xbox Live the payment option on an existing subscription has been declined
The payment for your Xbox subscription was declined
Here's how to change your payment option for your subscription online: Sign in to your Microsoft account. Select Services & subscriptions. Under Next charge, select Pay now for the subscription with the past due balance.
Please try as above mentioned and tell me if it works for you .
Please go to login.live.com and follow the steps .
Please go to a computer , open any browser and browse to www.login.live.com .
Does it solve the purpose ?
Sure , please let me know if the issue is fixed .
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Thank you so much for the rating . It was really nice assisting you today . You have a great day ahead .
You may also call on the number: 1-***-***-**** to reach to customer services team .
They will help you .
1-***-***-**** to reach to customer services team they will help you .