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AvikRanjan
AvikRanjan,
Category: Microsoft
Satisfied Customers: 262
105478786
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I am trying to pay for xbox live gold and its saying when i

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I am trying to pay for xbox live gold and its saying when i pay"The payment option on an existing subscription has been declined and is blocking this purchase
Assistant: What application are you using?
Customer: What do you mean
Assistant: What confuses you?
Customer: Like what application
Assistant: Which software or app can I help with?
Customer: Xbox one
Assistant: What have you tried so far with your software?
Customer: To take the card off and put it back on
Assistant: Anything else you want the Software Expert to know before I connect you?
Customer: Not really much

Hi, this is Avik, the tech Expert, I will try to get the issue resolved for you,
I understand that you have issues with Xbox live gold , I will surely try to assist you to fix this issue ,

Shall we start now ?

Customer: replied 1 month ago.
Ok

Thank you for the confirmation .

First I would like to ask did your billing information online to match the changes you made for your payment option.

Customer: replied 1 month ago.

Are you getting any error msg with past due ?

Customer: replied 1 month ago.
What does that mean

You get this error msg if there is any balance due from previous subscription .

Customer: replied 1 month ago.
Yep

by any chance do you have any balance due ?

Customer: replied 1 month ago.
No

Did you tried to remove the previous payment and billing details and adding them back and check if you are able to process the payment ?

Customer: replied 1 month ago.
Yeah
Customer: replied 1 month ago.
It says the same thing

It did not work . Right ?

Customer: replied 1 month ago.

Please help me with the exact error msg .

Customer: replied 1 month ago.
I will find it now

Thank you .

Customer: replied 1 month ago.
The payment option on an existing subscription has been declined and ia blocking this purchase
Customer: replied 1 month ago.
Is*

Did you tried adding a different credit card and check if it goes through ?

Customer: replied 1 month ago.
Nope

Could you please try it now and tell me if it goes through .

Customer: replied 1 month ago.
Alright

Please let me know if it works for you .

.

Customer: replied 1 month ago.
It does not work with another card

Okey , give me 2 mins .

Customer: replied 1 month ago.
Sure

Xbox Live the payment option on an existing subscription has been declined

The payment for your Xbox subscription was declined

Here's how to change your payment option for your subscription online: Sign in to your Microsoft account. Select Services & subscriptions. Under Next charge, select Pay now for the subscription with the past due balance.

Please try as above mentioned and tell me if it works for you .

Customer: replied 1 month ago.
How do i do this

Please go to login.live.com and follow the steps .

Customer: replied 1 month ago.
Its says when i go on google sitr cant be reached
Customer: replied 1 month ago.
Site*

Please go to a computer , open any browser and browse to www.login.live.com .

Customer: replied 1 month ago.
Ok,
Customer: replied 1 month ago.
Im signed in
Customer: replied 1 month ago.
What should i do niw
Customer: replied 1 month ago.
Now!
Customer: replied 1 month ago.
Now*
Xbox Live the payment option on an existing subscription has been declinedThe payment for your Xbox subscription was declinedHere's how to change your payment option for your subscription online: Sign in to your Microsoft account. Select Services & subscriptions. Under Next charge, select Pay now for the subscription with the past due balance.Please try as above mentioned and tell me if it works for you .
Customer: replied 1 month ago.
I cannot find it
Customer: replied 1 month ago.
Is it payment and billing
Customer: replied 1 month ago.
Oh now i see it
Customer: replied 1 month ago.
Thank you for the help

Does it solve the purpose ?

Customer: replied 1 month ago.
I think
Customer: replied 1 month ago.
Lemme just check on mt xbox

Sure , please let me know if the issue is fixed .

Customer: replied 1 month ago.
It works thank you so much
Customer: replied 1 month ago.
This is 5 star

Please take a moment to rate me. You need to scroll to the top of this page to rate me.

AvikRanjan and 2 other Microsoft Specialists are ready to help you

Thank you so much for the rating . It was really nice assisting you today . You have a great day ahead .

Customer: replied 1 month ago.
You too bye!

Thank you .

Customer: replied 1 month ago.
Hi you took £5 from my bank card and said it would be refunded but it has not bern refunded

You may also call on the number: 1-***-***-**** to reach to customer services team .

Customer: replied 1 month ago.
I asked about the £5

They will help you .

Customer: replied 26 days ago.
Ive been charged £5 off my card on friday for my little boy asking a question plus you have signed my card up to take £30 a month out of my account i want this cancelled immediately

1-***-***-**** to reach to customer services team they will help you .