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Rei Guimmayen
Rei Guimmayen,
Category: Microsoft
Satisfied Customers: 139
Experience:  IT Supervisor at Fairmont Hotel Makati
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I cancelled my subscription last month but have received

Customer Question

I cancelled my subscription last month but have received another bill today, it seems I might have a duplicate account***@******.*** and***@******.*** I just want them all cancelled please
JA: What application are you using?
Customer: office 365
JA: Have you installed any updates recently?
Customer: Not that I'm aware of
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: Don't think so
Submitted: 1 month ago.
Category: Microsoft
Expert:  Rei Guimmayen replied 1 month ago.

Hi. My name is ***** ***** I will be assisting you today. To make sure that I don't miss anything, please give me a moment to review your question.

Expert:  Rei Guimmayen replied 1 month ago.

I am really sorry to know that you were billed for another month for your Office 365 subscription.

What have you tried so far?

Expert:  Rei Guimmayen replied 1 month ago.

Hello,

I just want to check. Were you able to resolve your question?

Expert:  Rei Guimmayen replied 1 month ago.

Hello. Without the information I have requested from my previous messages, I can only give you general answer to your question but I hope this helps.

To answer your question, please find the contact details of Microsoft customer service. They will be able to address your issue with your billing.

Phone number
0800(###) ###-####/a>

Hours
Billing Support:
English: Mon-Fri 9 AM-5 PM

Technical Support:
English: 24 hours a day, 7 days a week

Alternative Phone Number: 0203(###) ###-####/a>

Local call charges apply

Please let me know if you have any follow up questions. I will be happy to assist you.