How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask SushilS2019 Your Own Question
SushilS2019
SushilS2019,
Category: Microsoft
Satisfied Customers: 460
106333843
Type Your Microsoft Question Here...
SushilS2019 is online now

When I was running a full Anti Vurus Scan on McAffee this

Customer Question

When I was running a full Anti Vurus Scan on McAffee this morning , Microsoft interruped the scan and asked me to create a new password ***** my account. My son thinks I should report this incident to you.
JA: What application are you using?
Customer: Windows 10 Laptop by Toshiba
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: I am not sure Toshiba dont know where to look
JA: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: Yes last week I am more concerned about Theft of my password
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Only that McAfee completed scan and showed no issues, the other thing I noticed is Windows 10 shows my location as London whereas I live in Coventry UK
Submitted: 1 month ago.
Category: Microsoft
Expert:  SushilS2019 replied 1 month ago.

Hi, this is Sushil. You have reached JustAnswer.com which is a Paid Question and Answer site. I will be helping you with your issue today.
As I understand your issue you are facing issue with your Mcafee. Am I right ?

Customer: replied 1 month ago.
not necessarily I was thinking of a scam
Expert:  SushilS2019 replied 1 month ago.

Are you getting phone calls related to computer security ?

Customer: replied 1 month ago.
not necessarily I was thinking of a scam No
Customer: replied 1 month ago.
No
Expert:  SushilS2019 replied 1 month ago.

That is completely fine if mcafee opening up a window to enter the email and password, it was asking you to sign up your email with mcafee to create your account with mcafee.

Expert:  SushilS2019 replied 1 month ago.

If my effort was helpful, please rate my services.

Scroll the screen up and on the right top corner. Select the stars and click on Submit.

Your rating is important for us.

Thanks!

If you need further assistance then please reply to me.