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Category: Microsoft
Satisfied Customers: 4270
Experience:  Technical Support Engineer
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My outlook account will not display on my screen even though

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my outlook account will not display on my screen even though it tells me it's open when shutting down my computer
JA: What application are you using?
Customer: Microsoft office I think
JA: Have you installed any updates recently?
Customer: I think my computer updated but not since this problem started yesterday
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: i don't think so this is an important account because I am gala secretary for a club and need access to it the email is [email protected],com

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.
I am sorry to hear you are having trouble with your Outlook. Hopefully, we can get this resolved quickly.
May I know whom I am chatting with?

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Customer: replied 6 months ago.
Helen Waters

Hi, Helen.

I accepted your request to help you by remotely accessing your computer.

Please click on the link below and once you click on it, a new page will be opened. Scroll down the page and click on "I Agree" button. A file called "Elsinore.ScreenConnect " will be downloaded. Select RUN or OPEN if prompted. If not prompted then double click the Elsinore file in your downloads folder to run it.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=acc0d3f2-3dce-4478-a7f2-262ebc3bb680

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I got the remote access of your computer now. Let me work on the issue.

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The issue has been fixed via remote support. Thank you for using our service. Feel free to contact us for further assistance. Have a great day.

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