How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.
Ask Tech-Expert Your Own Question
Tech-Expert
Tech-Expert, Microsoft Expert
Category: Microsoft
Satisfied Customers: 8384
Experience:  Technical Support Engineer
104823085
Type Your Microsoft Question Here...
Tech-Expert is online now

My outlook account will not display on my screen even though

This answer was rated:
★ ★ ★ ★ ★

my outlook account will not display on my screen even though it tells me it's open when shutting down my computer
JA: What application are you using?
Customer: Microsoft office I think
JA: Have you installed any updates recently?
Customer: I think my computer updated but not since this problem started yesterday
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: i don't think so this is an important account because I am gala secretary for a club and need access to it the email is [email protected],com

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.
I am sorry to hear you are having trouble with your Outlook. Hopefully, we can get this resolved quickly.
May I know whom I am chatting with?

Tech-Expert and 10 other Microsoft Specialists are ready to help you
Ask your own question now
Customer: replied 1 year ago.
Helen Waters

Hi, Helen.

I accepted your request to help you by remotely accessing your computer.

Please click on the link below and once you click on it, a new page will be opened. Scroll down the page and click on "I Agree" button. A file called "Elsinore.ScreenConnect " will be downloaded. Select RUN or OPEN if prompted. If not prompted then double click the Elsinore file in your downloads folder to run it.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=acc0d3f2-3dce-4478-a7f2-262ebc3bb680

Ask Your Own Microsoft Question

I got the remote access of your computer now. Let me work on the issue.

Ask Your Own Microsoft Question

The issue has been fixed via remote support. Thank you for using our service. Feel free to contact us for further assistance. Have a great day.

Ask Your Own Microsoft Question