How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft
Satisfied Customers: 283
Experience:  Computer Software Specialist for more than 10 years
49766785
Type Your Microsoft Question Here...
Jess M. is online now

I believe I have a virus protection agreement but cannot

Customer Question

I believe I have a virus protection agreement but cannot contact anyone on support Tel No***********which was given to me on 22/11/2018
JA: What application are you using?
Customer: Can you assist with virus protection
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: have an existing agreement which expires in 2021 I believe
Submitted: 17 days ago.
Category: Microsoft
Expert:  VanHilton M replied 17 days ago.

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

May I know what troubleshooting have you done?

Customer: replied 17 days ago.
I have a security license No
Expert:  VanHilton M replied 17 days ago.

Which Version Of OS/Windows install to your computer 10, 8, 7?