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Andrew Taylor
Andrew Taylor, Computer Hardware Engineer
Category: Microsoft
Satisfied Customers: 6929
Experience:  System Engineer
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When i print a receipt, the text is fine but the logos are

Customer Question

when i print a receipt, the text is fine but the logos are cut inhalf
JA: What's the brand and model of your printer?
Customer: hp laser jet 200 color
JA: How long has this been going on with your LaserJet?
Customer: ever since i tried to print the receipts. over 12 months but i just left it and sent the receipts by email
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: never
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no thank you
Submitted: 1 year ago.
Category: Microsoft
Expert:  Andrew Taylor replied 1 year ago.

A printed page from the printer, and not from a computer program, can help diagnose a printer problem. Follow these steps to print a Network Configuration Page.

  1. Go to the HP Customer Care Support page.

  2. In the Find my product and get support search box, type your printer name or number (i.e., HP LaserJet 1022 or HP LaserJet M1120), and then click Go.

  3. If prompted, select your printer model from the list. The printer support page displays.

  4. In the Questions or keywords search box, type Network Configuration Page, and then press Enter.

  5. Click the document to open it, and then follow the instructions to print a Network Configuration Page.


    You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.

  • If the Network Configuration Page prints normally, but you are still experiencing print quality issues, go to the solution to check the USB connection.