How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Shefin Your Own Question
Shefin, Microsoft Office Specialist
Category: Microsoft
Satisfied Customers: 11493
Experience:  Working as Tech support specialist with a world famous computer manufacturer
Type Your Microsoft Question Here...
Shefin is online now

I purchased Office 365 nearly a hour ago, & it does not seem

Customer Question

I purchased Office 365 nearly a hour ago, & it does not seem to have downloaded onto my computer. Can you help please?
JA: What application are you using?
Customer: Windows 10
JA: Have you installed any updates recently?
Customer: Not sure what you mean?
JA: The Microsoft Office Technician will be able to walk you through that. Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: I do not know?
Submitted: 1 year ago.
Category: Microsoft
Expert:  Shefin replied 1 year ago.

Hi, my name isCustomerand welcome to JustAnswer. I'll be the one to assist you with your question regarding Microsoft Office.

Please go to the link below, sign in using your email account and password ***** you have used to purchase Office for the first time.

You can see the Office product listed over there with the product key and Install link. Please use the Install option to download and install Microsoft Office on your new computer.