Microsoft Office Questions? Ask a IT Expert for Support ASAP
If your having user account issues you would need to do the following:
If you still can't get the device address with the reset a technician service request must be made with Xbox.
If you need to contact a xBox please use this link: https://beta.support.xbox.com/contact-us
Thank you very much for your time & patience while I typed up your response. Let me know if you have any follow up questions. I am here to help you. Thanks.
Remote support will not help here since we can't remote into the Xbox I would have to cancel it