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Shefin, Microsoft Office Specialist
Category: Microsoft
Satisfied Customers: 11491
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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I have been disconnected from office 365 with 3 months to

Customer Question

I have been disconnected from office 365 with 3 months to rum. 6bj67-4n4q7-2g24w-ydwp8-hmfmh,
JA: How long have you had your 6BJ67-4N4Q7-2G24W-YDWP8-HMFMH?
Customer: 10/9/19
JA: What have you tried so far?
Customer: all the things ,some time s the phone no encorrect, other than that it will only let me buy new
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: by brand/model ? smart phone ?
JA: How long has this been going on with your smartphone? What have you tried so far?
Customer: i don't under stand ,for the last two months they have been a pop up to renew but now nothing
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Microsoft
Expert:  Shefin replied 1 year ago.

Hi, my name isCustomerand welcome to JustAnswer. I'll be the one to assist you with your question regarding Microsoft Office.

Do you have an active subscription for Office 365?

May I know the operating system you are using? Is it Windows 10?

May I know the version of Office you are using? Is it Office 365?

Customer: replied 1 year ago.
to all questions
Expert:  Shefin replied 1 year ago.

I apologize for the delay in my response. I suggest you try repairing Microsoft office by following the instructions below.

  1. On the Windows Start screen, type Control Panel on the search field.

  2. Click or tap Control Panel to open it.

  3. Under Programs, click or tap Uninstall a program/Programs and Features.

  4. Click or tap Microsoft Office, and then click or tap Change.

  5. Click or tap Quick Repair, and then click or tap Repair. You may have to restart your computer after the repair process is complete.

After the repair, try opening Word again.