How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Maria-Nina Your Own Question
Maria-Nina
Maria-Nina, Technician
Category: Microsoft
Satisfied Customers: 2172
Experience:  Tech Coach at Concentrix
109092274
Type Your Microsoft Question Here...
Maria-Nina is online now

Can I reload my windows 2019 the Priduct Key is

This answer was rated:

Can I reload my windows 2019 the Priduct Key is NPJ2Y-72KWC-YCM6R-7B486-C9Y77
JA: What application are you using?
Customer: Offic
JA: Have you installed any updates recently?
Customer: I loaded it in January, but I had to install it yesterday
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: No that is all

Hello and welcome to JustAnswer, an independent Question & Answer web portal. I'm Maria Nina, your tech expert for today.

Microsoft Office 2019 license can only be activated in 1 computer at a time.

If you are no longer using the previous activation, then yes, you can use it to activate again. As long as the product key is good.

Maria-Nina and 4 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
It is the same computer I had loaded theprograme in January,2020

It's okay. It will override the previous activation.

Did you remember if you associate your product key to a Microsoft account?

And are you installing it in a Windows or Mac computer?

Customer: replied 1 year ago.
Windows 10

Since you accepted the premium service. I can remotely access your computer to help you activate your office again.

Is that okay with you?

Customer: replied 1 year ago.
that is Ok

Great!

To connect with me over secure remote session on your Microsoft Windows based computer, please follow the steps given below:

Click the link: http://www.justanswer.com/remotedesktop/join.aspx?Session=bca22b0b-6fc4-4e81-9f86-911554d2ef7a
Scroll down on that page and click "I Agree".
Download/allow and Run this program (elinsore.screenconnect) to start secure remote session.

Customer: replied 1 year ago.
nothing has happened!

Were you able to click on I agree?

It should download something. What browser are you using?

Customer: replied 1 year ago.
I agreed Google

Please check on the lower-left of your browser.

It should have something that is called: (elinsore.screenconnect)

Please click on it.

Customer: replied 1 year ago.
can you send the agreement web page again

There! I got your Microsoft Office 2019 now installed and activated.

Do you want me to create shortcuts of them on the desktop?

Customer: replied 1 year ago.
ok

All done! You are ready to go.

Customer: replied 1 year ago.
Thanks please disconnect the remote controlp

I will be disconnecting from your computer now.

Thank you for your time.

Customer: replied 1 year ago.
Thanks

You're welcome.

Customer: replied 1 year ago.
Thank you MariaNina for your excellent help in solving my problem. I have no other problem at the moment. thank you and goodbye

You're welcome. I'm glad everything is working now.