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Jeffrey B
Jeffrey B, Specialist
Category: Microsoft
Satisfied Customers: 5527
Experience:  ICT Support 1/2/3/ Line at Peopleware
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I'm waiting for a reply to my question, Mobile, No, No I

This answer was rated:

I'm waiting for a reply to my question
JA: What application are you using?
Customer: Mobile
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: No I have paid the £5 I do hope I get that back

Hello, my name is*****'m happy to assist you today with your Microsoft Office, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

did we update office here?:http://www.office.com

Please let me know how this goes.

Kind regards,

Jeffrey

Customer: replied 1 year ago.
I just want to know my phone number email and password ***** work together

understood, thank you

do we need the password ***** your office?

who is your provider?

Kind regards,

Jeffrey

Customer: replied 1 year ago.
What is Office. It's my personal account. On my phone through EE

Thank you,

and your email?

Kind regards,

Jeffrey

Customer: replied 1 year ago.

great

did we try to use this app ?:https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en

Please let me know how this goes.

Kind regards,

Jeff

Customer: replied 1 year ago.
I seem to be back where i was. I still dont understand why when I try it verify my account Microsoft is asking for another phone no...which I cant provide as I dont have one. Bi can access my emails though. When do I get the £5 refunded regards janet
Customer: replied 1 year ago.
Sorry errors above, thank you, ***** ***** my emails, but still cant seem to access the actual Microsoft details. But I have emails thx

yes offcourse, i am sorry to read this.

this can be done here: https://www.justanswer.co.uk/help/how-to-request-refund

Stay healthy Janet,

Please let me know how this goes.

Kind regards,

Jeff

Customer: replied 1 year ago.
When do I receive the refunded £5

this can be done here: https://www.justanswer.co.uk/help/how-to-request-refund

Stay healthy Janet,

Please let me know how this goes.

Kind regards,

Jeff

Jeffrey B and 5 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
Thank you I have left a message

Thank you,

Kind regards,

Jeffrey