Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.I am sorry to hear you are having trouble with your Outlook. Hopefully, we can get this resolved quickly.May I know whom I am chatting with?
Hi, Rosemary. I understand that you are facing the issue with outlook. If that is correct, I will be glad to help you in fixing the issue.Is this the same computer with which you are facing this issue?
I accepted your request to help you by remotely accessing your computer.
Please click on the link below and once you click on it, a new page will be opened. Scroll down the page and click on "I Agree" button. A file called "Elsinore.ScreenConnect " will be downloaded. Select RUN or OPEN if prompted. If not prompted then double click the Elsinore file in your downloads folder to run it.
I got the remote access of your computer now. Let me work on the issue.
The issue has been fixed via remote support. Thank you for using our service. Feel free to contact us for further assistance. Have a great day.