How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Ameen Khan Your Own Question
Ameen Khan
Ameen Khan,
Category: Microsoft
Satisfied Customers: 12221
Experience:  Senior IT Support Specialist at Brookfield Asset Management
Type Your Microsoft Question Here...
Ameen Khan is online now

I have a MS surface and one of the keys has come away from

This answer was rated:

Hi there. I have a MS surface and one of the keys has come away from the keyboard. I am trying to get it back into the right position, but it sits in the keyboard looselfy
JA: What application are you using?
Customer: I am not currently in any application. This is about the hardware. The keyboard, unless i misunderstood your question. It's the letter u that is the problem.
JA: Which software or app can I help with?
Customer: I need help with my surface pro. It's a hardware question.
JA: What have you tried so far with your software?
Customer: ok, you are clearly not a person, but an AI.
JA: Yes, I'm a bot. I make the process of talking to the Software Expert more efficient and affordable by asking basic questions. Anything else you want the Software Expert to know before I connect you?
Customer: It's a hardware question about how to get my keyboard fixed

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

Most likely the key clip has snapped off and hence it is not clipping back on, its best to purchase a new keypad from Microsoft to replace it back.

You can also attempt this option here-


I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.


Ameen Khan and 3 other Microsoft Specialists are ready to help you