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Joseph Newman
Joseph Newman, Expert
Category: Microsoft
Satisfied Customers: 5214
Experience:  Lead Technician at Maryville City Schools
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I have had an update on software from Rocio regarding the

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I have had an update on software from Rocio regarding the transfer of vhs tapes to dvd which was successful but I had to complete the installation with Microsoft wizard which I assumed I had. But apparently I didn't have it and therefore I think I must have aborted the update installation. How do I install the wizard please.
JA: What Operating System (OS) are you running on your computer or device?
Customer: Windows 10
JA: When did you last update your software?
Customer: The software was updated yesterday
JA: Anything else you want the Software Expert to know before I connect you?
Customer: The update seems to have registered on the file of programmes but I cannot connect to it because there is no app.

Hello, my name is ***** ***** I'm happy to help you with your question today.

Joseph Newman and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
please

I'm going to send you a link, open it on your computer and then on the next page agree with terms and it will download the remote tool. Open the download and I will be connected.

Customer: replied 1 year ago.
okay

Great.

Customer: replied 1 year ago.
I am having problems with my proxy settings

Ok, are you able to get me connected.

Customer: replied 1 year ago.
I tried to get you connected but the answer came back that I was having problems with my proxy settings. I am not sure what I have to do to correct the situation.

What does it say?

Customer: replied 1 year ago.
can't connect to the proxy server
  • Reset Internet options. ...
  • Disable proxy. ...
  • Use a VPN. ...
  • Scan your PC for malware. ...
  • Use ipconfig command. ...
  • Reset Chrome settings to default. ...
  • Remove any suspicious applications. ...
  • Modify your registry.
Customer: replied 1 year ago.
I am not sure that I can cope with all that, but will give it a try.

Thanks.

Customer: replied 1 year ago.
I don't think I have enough technical experience to do what you asked
Customer: replied 1 year ago.
I can get through to the just answer web site is that any use
Customer: replied 1 year ago.
I think I will withdraw from this idea. thank you.

Ok, good bye.

Customer: replied 1 year ago.
Will I receive a refund?

Sure. Go to justanswer.com/help.