Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:
Please let me know by replying to me here so that I can help you further.
Thank you for requesting for my additional service of remote access so that I can help you directly in fixing your problem.
For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.
Here is the link:http://www.justanswer.com/remotedesktop/join.aspx?Session=a07d0682-a648-482e-820f-31800394998e