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Max, IT Consultant, Network and System Admin - USA
Category: Microsoft
Satisfied Customers: 6156
Experience:  IT Consultant, Network and System Admin - USA
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I cant get emails or Microsoft office, Windows 10, Desk

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I cant get emails or Microsoft office
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Windows 10
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: Desk computer
JA: What troubleshooting have you tried?
Customer: I've tried Help without success. various pictures appear on my screen, such as Netflix. the weather, Microsoft edge
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I just want to click on and fined Microsoft office n my screen

Thank you for using

My name is Max

Sorry to hear about the trouble , I know that can be frustrating.

Hopefully, I can answer or solve this quickly for you.


Click on Start (Windows button), then type Word or Excel and you will see the program, then click on it to open

If you want to use Outlook, then type Outlook and open it.

Max and 2 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
OK please continue

I accepted your $39 payment with your request to help via our premium service: Secure Remote Assistance.

Instructions for remote software install will be in next message

To begin, on computer click on this link: , then click "Download", open downloaded file, once it runs, click "Join" so I can connect to you.