Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:
Please let me know by replying to me here so that I can help you further.
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For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.
Here is the link:http://www.justanswer.com/remotedesktop/join.aspx?Session=7254b076-2e03-4de9-8489-726c6c270dfd
We are connected now.