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Bing
Bing, Senior IT Consultant
Category: Microsoft
Satisfied Customers: 4739
Experience:  MCSD / MCSE / Microsoft MVP Reconnect
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I can't access word,this has happened since importing

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I can't access word,this has happened since importing photos
JA: Which programs (name and version) are you experiencing this issue with?
Customer: I can't access word this has happened since importing photos.
JA: What does your screen look like when you try to open the program?
Customer: Re circl with white cross,then windows cannot find,C/users/henne/appdata/Roaming/Microsoft//internet/etc,etc
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: I'm old and slow with computers!
Customer: replied 2 months ago.
Can you fix via remote access?

Hi, my name is ***** ***** I will help you with your question today.

Can I see a screenshot showing how the original symptom looks like for a technical review?

Bing and 10 other Microsoft Specialists are ready to help you
Customer: replied 2 months ago.
How do I send you photos?

Thanks for requesting remote assistance services. Please let me know what kind of computer you are using for the remote session, such as Windows PC or Mac?

Customer: replied 2 months ago.
Windows pc

If you are reading this message from the Windows PC, please click HERE to start a remote session with me Thanks.

Windows Restored?

Customer: replied 2 months ago.
System restore is initialising.

Good. Just let it go and please update me when it is done. Thanks.

Customer: replied 2 months ago.
Thanks, ***** ***** goes smoothly!
Customer: replied 2 months ago.
Still initialising.12.12
Customer: replied 2 months ago.
Still waiting,12.21.

May take a long while. Normal for System Recovery.

Customer: replied 2 months ago.
Okey dokey, will you wait until done?

Just update once it is done. As long as I am awake, I will reply. :-))

Customer: replied 2 months ago.
Me too!

LOL.

Customer: replied 2 months ago.
Now restoring the registry.

Thanks for the update.

Customer: replied 2 months ago.
Still restoring the registry!!?
Customer: replied 2 months ago.
17.07pm still restoring the registry!!

Is it stopped there at all or did it make progress although slowly?

Customer: replied 2 months ago.

Bing.hi! It took about 10 hours! It's finished,but there is an error code: 0x426-0x0. Thanks **********

Hi, can I see a screenshot of it? Thanks.
Customer: replied 2 months ago.
take control please.
Okay. Wait a moment please.
Customer: replied 2 months ago.
bing hi! are we still connected?
Customer: replied 2 months ago.
Bing,hi,any update?

Have you run the Elsinore program?

If not, please click HERE to start.

Sorry was on an urgent call.

Customer: replied 2 months ago.
no probs

I am waiting for your connection at the moment.

Customer: replied 2 months ago.
Bing hi,have run Elsinore.
Customer: replied 2 months ago.
Bing,hi,have agreed Elsinore and run. Do I do anything else?

Connected. Word app is able to start now.

All done. Office apps all started working via the remote session.

Thank you for offering the bonus. My pleasure working with you.