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MariaNina Aquino
MariaNina Aquino,
Category: Microsoft
Satisfied Customers: 258
Experience:  Tech Coach at Concentrix
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I cannot open any files (word, etc) and my outlook does not

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Hello! I cannot open any files (word, etc) and my outlook does not work
JA: Which programs (name and version) are you experiencing this issue with?
Customer: all of them, i downloaded Microsoft Office again still, nothing works and i get error messages
JA: What does your screen look like when you try to open the program?
Customer: I get an error message: Windows cannot find ....
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: no, thank you

Hello and welcome to JustAnswer, an independent Question & Answer web portal.

I'm Maria Nina, your tech expert for today. I'm sorry to hear you are having this problem. I will do my best to help you sort this out quickly.

What version of Office do you have?

MariaNina Aquino and 8 other Microsoft Specialists are ready to help you
Customer: replied 2 months ago.
Hello, office 365

I see you accepted the Premium Service.

Can I proceed and do remote session on your computer to fix the problem?

Customer: replied 2 months ago.

To connect with me over secure remote session on your Microsoft Windows based computer, please follow the steps given below:

Click the link: http://www.justanswer.com/remotedesktop/join.aspx?Session=c41dfcdd-e74e-4079-97b9-30637c8bd8ea
Scroll down on that page and click "I Agree".
Download/allow and Run this program(elinsore.screenconnect) to start secure remote session.

Customer: replied 2 months ago.
ok, done

Okay. Thank you. I am now connected.

Thank you so much for your time today.

I'm glad we were able to get it working.

Have a good day!