Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello and welcome to JustAnswer, an independent Question & Answer web portal.
I'm Maria Nina, your tech expert for today. I'm sorry to hear you are having this problem. I will do my best to help you sort this out quickly.
What version of Office do you have?
I see you accepted the Premium Service.
Can I proceed and do remote session on your computer to fix the problem?
To connect with me over secure remote session on your Microsoft Windows based computer, please follow the steps given below:Click the link: http://www.justanswer.com/remotedesktop/join.aspx?Session=c41dfcdd-e74e-4079-97b9-30637c8bd8eaScroll down on that page and click "I Agree".Download/allow and Run this program(elinsore.screenconnect) to start secure remote session.
Okay. Thank you. I am now connected.
Thank you so much for your time today.
I'm glad we were able to get it working.
Have a good day!